Refund & Cancellation Policy

Payments are generally non-refundable once work has commenced, because what you buy is the time of a research, writing and publishing team, and that time is spent immediately. Any exception must be agreed in writing before work starts. Everything below exists to make "work has commenced" precise instead of convenient.

Work has commenced the moment the first of these happens after payment: (a) our team begins reviewing your submitted onboarding information; (b) your baseline AI visibility check is run; or (c) a content or research brief for your account is issued internally. Each of these is timestamped in our systems and visible in your portal log, so the question is never a matter of memory.

Cancel before any of the three events above and you receive a full refund less payment-gateway charges, processed within 7–10 working days to the original payment method. Tell us by WhatsApp or email; the request timestamp is what counts.

The Starter is a paid engagement, not a refundable trial — but its full ₹3,499 is adjusted against any Membership taken within 30 days of your Starter article being published. If you are unsure about a Membership, the Starter is deliberately the low-risk way to judge the work before committing further.

If a committed deliverable is missed for reasons within our control, the remedy is Delivery Assurance: the deliverable carries forward at no cost and we add one additional mention batch as a make-good. This is a service remedy, not a refund event — it exists so a slipped date costs us effort, not you money. Details are in the Terms & Conditions.

A payment charged twice, or debited while the order failed, is refunded automatically within 5–7 working days once Razorpay settles the status — you do not need to argue for it. If you spot one before we do, send the order ID and we will chase it.

WhatsApp or email ([to be confirmed before launch]), with: the name and mobile/email used on the order, the order ID from your invoice or receipt email, and what happened. We acknowledge within 1 working day and resolve within 7 working days; where a refund is approved, the money returns to the original payment method and we send you the reference number in writing.